Southeastern Jewelers offers watch repair and restoration. We do not have a watchmaker on-site. Watches are the only thing we do not handle in the store. We will send your watch to our watchmaker who will assess the problem and needed repairs. We will then call you with the estimated cost of the repair and you will have the opportunity to proceed with the repair or have the watch sent back. There is a $20 service charge for watch repair estimates simply to cover the cost of postage. However, should you choose to proceed with the repair the $20 charge will be waived. All watch repairs take a minimum of 3 weeks but we will call you as soon as we receive your watch.